An article I wrote for the GFI MAX I.Q. blog in May of 2014
Any business that delivers a product or service must keep track of their inventory in order to be profitable. For the managed service provider this can be difficult because their primary inventory resource is technician time.
Read more: http://www.gfimax.com/max-iq/capturing-lost-revenue-service-desk/#ixzz37T1xZ4rw
