All posts by Eric

MAX I.Q. Blog – How to structure SLA delivery using your service desk

An article I wrote for the GFI MAX I.Q. blog in June of 2014

SLA

Service Level Agreements can be a serious subject for many MSP’s. While SLA’s are common in medium sized businesses and enterprise environments, they are not so common with smaller customers. This doesn’t mean you should ignore SLA’s if your client base is smaller. Whether you provide formal SLA’s or you just want to make sure you are delivering a level of service that meets your standards, monitoring Key Performance Indicators (KPI’s) for service delivery is critical to maintaining customer satisfaction.

Read more: http://www.gfimax.com/max-iq/structure-sla-delivery-using-servicedesk/#ixzz37TLhHzoq

AllThingsMAX Blog – What About Those Blue Screens?

An article I wrote for the AllThingsMAX blog…

In my past experience as an MSP it was not uncommon for us to get a phone call that a customer’s PC was down and when we got into diagnosing it we found that the machine had “blue screened” many times in the days, sometimes months, before the customer called.  So the question is how do we, as service providers, find out about these events when they happen instead of waiting for a total failure? 

Read More: http://www.allthingsmax.com/2014/05/what-about-those-blue-screens.html

Hello world!

Yes this is the default title of a brand new blog post for a brand new WordPress site but I thought it was also appropriate for a techy kinda guy.  For those of you who don’t get it…

In COBOL it would be –  

000100 IDENTIFICATION DIVISION.
000200 PROGRAM-ID.     HELLOWORLD.
000300
000400*
000500 ENVIRONMENT DIVISION.
000600 CONFIGURATION SECTION.
000700 SOURCE-COMPUTER. RM-COBOL.
000800 OBJECT-COMPUTER. RM-COBOL.
000900
001000 DATA DIVISION.
001100 FILE SECTION.
001200
100000 PROCEDURE DIVISION.
100100
100200 MAIN-LOGIC SECTION.
100300 BEGIN.
100400     DISPLAY " " LINE 1 POSITION 1 ERASE EOS.
100500     DISPLAY "Hello world!" LINE 15 POSITION 10.
100600     STOP RUN.
100700 MAIN-LOGIC-EXIT.
100800     EXIT.

It’s a little easier in Fortran –

       program hello
          print *, "Hello World!"
       end program hello