An article I wrote for the GFI MAX I.Q. blog in June of 2014
Service Level Agreements can be a serious subject for many MSP’s. While SLA’s are common in medium sized businesses and enterprise environments, they are not so common with smaller customers. This doesn’t mean you should ignore SLA’s if your client base is smaller. Whether you provide formal SLA’s or you just want to make sure you are delivering a level of service that meets your standards, monitoring Key Performance Indicators (KPI’s) for service delivery is critical to maintaining customer satisfaction.
Read more: http://www.gfimax.com/max-iq/structure-sla-delivery-using-servicedesk/#ixzz37TLhHzoq
An article I wrote for the AllThingsMAX blog…
In my past experience as an MSP it was not uncommon for us to get a phone call that a customer’s PC was down and when we got into diagnosing it we found that the machine had “blue screened” many times in the days, sometimes months, before the customer called. So the question is how do we, as service providers, find out about these events when they happen instead of waiting for a total failure?
Read More: http://www.allthingsmax.com/2014/05/what-about-those-blue-screens.html
An article I wrote for the GFI MAX I.Q. blog in May of 2014
Any business that delivers a product or service must keep track of their inventory in order to be profitable. For the managed service provider this can be difficult because their primary inventory resource is technician time.
Read more: http://www.gfimax.com/max-iq/capturing-lost-revenue-service-desk/#ixzz37T1xZ4rw
Yes this is the default title of a brand new blog post for a brand new WordPress site but I thought it was also appropriate for a techy kinda guy. For those of you who don’t get it…
In COBOL it would be –
000100 IDENTIFICATION DIVISION.
000200 PROGRAM-ID. HELLOWORLD.
000500 ENVIRONMENT DIVISION.
000600 CONFIGURATION SECTION.
000700 SOURCE-COMPUTER. RM-COBOL.
000800 OBJECT-COMPUTER. RM-COBOL.
001000 DATA DIVISION.
001100 FILE SECTION.
100000 PROCEDURE DIVISION.
100200 MAIN-LOGIC SECTION.
100400 DISPLAY " " LINE 1 POSITION 1 ERASE EOS.
100500 DISPLAY "Hello world!" LINE 15 POSITION 10.
100600 STOP RUN.
It’s a little easier in Fortran –
print *, "Hello World!"
end program hello